Find out just what phone support entails inside the web hosting world.
If you have ever had a web hosting account in the past or you've dealt with any other type of online service, you probably know from your own experience that for certain things it's better to speak with a live person on the telephone than to exchange support tickets or emails. In order to find out more about a specific service before you decide to purchase it or when something small has to be made, for instance, it'll be far easier and faster to get it done in real time. When you're able to connect with representatives over the phone, it is very likely that you're working with a real web hosting provider, not a reseller. The type of support that you'll get over the phone varies between different companies - from standard matters to dedicated technical support. Generally the majority of providers offer pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved via e-mail or tickets.
Phone Support in Web Hosting
We believe that being able to communicate with a live representative is rather important, for that reason we have 3 support lines around the globe (UK, USA and Australia) and you'll be able to get in touch with us over the phone for 14 hours a day. If you consider acquiring one of our web hosting plans
, for example, you're able to phone us and find more about our solutions before you order in order to ensure that we cover all of the system requirements for your web sites. After the order, you will be able to get in touch with us about all of the sales and billing difficulties you may have, or get any kind of general or basic tech info that you need. We have tried to find the perfect balance between phone and ticket support, so for solely technical matters you will have to use our ticketing system, which will make it easier to follow the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server
plans that we supply include live phone support for fourteen hours daily. In case you wonder which plan is suitable for your web sites, you would like to learn more about the plan's specifications or you'd like to have any other kind of information about our solutions, you'll be able to call any of the local numbers which we have in the United States, the UK and Australia and our support representatives will help you. If you already own an account, you will be able to get in touch with us about general and sales matters, although we are usually able to help with a multitude of tech issues as well. For strictly technical difficulties you will have to use our in-built ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the best option when your trouble needs additional time to be resolved or it has to be escalated to our sysadmins.