One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how does it improve user experience?
If you’re a website owner, a problem could always show up and it doesn’t necessarily need to be related to the hosting service itself. For instance, something might go wrong when you bring a web app up to date or some crucial content could be edited or erased incidentally. Regardless of what the nature of the problem may be, you will need to touch base with the respective client support team and ask them to restore a backup or to assist you in solving the problem that you are experiencing. How timely they’ll do that will predetermine how much time your sites will be offline. For some sites such as social networking sites or e-stores, a regular outage duration too often equals losing users and money. That’s why, it’s quite important for you to use the services of a hosting company that provides not only a good client support service, but also a quick one.
One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum reply time for any client support ticket that you open or any email that you write is just one hour, even if you contact us on weekends and public holidays. Regardless of the essence of your enquiry or issue, we will lend you a helping hand instantaneously and will supply you with the needed information to fix any problem with your websites. The actual reply time commonly does not surpass fifteen-twenty minutes, which implies that you can forget about waiting for hours and hours on end to get an issue solved or even worse – waiting all day only to get an answer that more info is needed whilst nothing is resolved. We will give you assistance without any delay purely because we realize how expensive time can be in the dynamic online era. The one-hour response time guarantee applies to any billing or technical question that you might have regarding our web hosting plans
One-Hour Response Guarantee in Semi-dedicated Servers
As we know how important it is to receive well-timed help, we promise that you won’t ever have to wait for more than 60 minutes to get an answer to any support ticket that you send via your semi-dedicated server
CP. As a matter of fact, you’ll rarely need to wait for more than twenty to thirty minutes and this applies to any inquiry regardless of what its nature is – billing, general or technical. Plus, our tech and client support staff is available 24x7x365, so even in case you send a ticket during national holidays, you will invariably receive a blazing-fast reply, which will include the answer to an inquiry, the solution to an obstacle or the information needed to sort out an issue yourself – if there is something that you have to do on your end. With us, you will never need to waste a day awaiting an answer like you would with plenty of other web hosting companies.