If your website hosting company offers live chat support, you'll be able to talk to a representative live and learn useful information or get a problem resolved promptly. The basic advantage of using chat rather than calling to talk to a live person is that you'll need only a computer with world wide web access, which means that you will not pay any charges if you are in another country or state. In addition, it is a lot easier to copy and paste details like domain names, usernames or error messages i.e. details which are sometimes hard to share with the other party over the phone. The live chat is also a considerably faster approach to contact your web hosting service provider's support crew in comparison to using a ticketing system. What's more, in the event that some problem needs more time to be resolved, you're able to do something different while you wait for assistance on the live chat, therefore you won't lose time - something that is not possible in case you are on the phone.
Live Chat Support in Web Hosting
As we believe that a lot of problems are quickly resolved if you talk with a live person, we provide a live chat service for all our potential and existing customers. The chat is available every single day and our customer support agents will assist you with a number of questions and troubles. In case you are not our customer yet, you're able to find out more about our web hosting packages and the hosting environment in general to be certain that your sites will function properly on our servers. In case you already have an account and you've got some questions or you have any kind of troubles with any of our services, you will be able to get in touch with us through the live chat and we will provide the necessary info or help you troubleshoot the problem. You will need to open a trouble ticket for specific problems which require longer time or the assistance of a sysadmin, but for the majority of basic problems you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We supply live chat support as standard with our services, so that whenever you have any kind of questions regarding our semi-dedicated hosting plans, you are able to talk with our customer support team anytime regardless of whether you have already obtained an account or not. In general, the chat service is for pre-sales, billing and general questions and troubles, yet we will help you with quite a lot of tech questions as well. We can help you pick the right package for your web sites in case you do not have an account yet, we can answer all the billing questions or issues you could have or we can help you with installing your new email address on your computer or smart phone - all the aforementioned will be done timely as our live chat service is available all day, every single day. Any time you want assistance, you are able to chat with an agent and save time and effort.