If you’ve ordered a hosting plan and you have some questions regarding a given function/feature, or if you have stumbled upon some obstacle and you require help, you should be able to contact the respective technical support staff. All hosting providers deploy a ticketing system no matter if they offer other means of contacting them apart from it or not, since the quickest way to fix an issue most often is to send a ticket. This communication method renders the replies sent by both parties easy to follow and permits the customer service technicians to escalate the problem in the event that, for instance, a system administrator must get involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you have to use at least 2 separate accounts to touch base with the customer service team and to actually manage the hosting space. Constantly switching between the accounts could sometimes be a headache, not to mention the fact that it takes quite a long period of time for most web hosting providers to answer the tickets themselves.
Integrated Ticketing System in Web Hosting
Our web hosting plans feature an integrated support ticket system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia allows you to manage everything associated with the web hosting service itself in the very same location – payments, website files, e-mails, trouble tickets, etc., avoiding the necessity to use different admin consoles. In the event that you’ve got any technical or pre-sales questions or any problems, you can post a ticket with several mouse clicks without leaving your Control Panel. During the process, you can select a category and our system will present you with a number of informative articles, which will give you additional information and which may help you fix any given issue even before you actually open a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with our company and you wish to touch base with our customer support staff, you will be able to send a support ticket directly from your Hepsia hosting Control Panel instead of using a totally different technical support platform like you will have to do with the majority of hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket without any difficulties and to go through older tickets using a clever search filter. You will also be able to check the applicable knowledge base articles that our system will present to you based on the problem category that you choose for your new ticket. You can perform all of the aforementioned procedures without logging out of your Control Panel at any time, which means that if you bump into any problem or have an inquiry, you can contact our support engineers and resolve the particular issue in less than an hour using a single platform.