24/7 Customer Support
Find out about what ‘customer support’ implies in the web hosting community and about the various support forms.
Being able to communicate with your web hosting provider whenever you have any sort of questions or experience any troubles is quite important and how quickly they'll answer back and react is usually essential, in particular when your site is business-oriented, as more downtime can often mean losing potential customers. The support options are one way to recognize genuine providers from resellers. The second generally respond just to emails or support tickets and you'll need to wait for a whole day or longer to receive a response. In case your trouble requires a couple of responses, you could end up losing days so as to have a problem resolved. Using the services of a legitimate and trustworthy website hosting company, you will be in a position to connect with the support anytime and receive an instant reply whatever the problem or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Web Hosting
Our web hosting plans
feature 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our web hosting services well before you make an order or you're an existing client and you have any question or a issue, you'll be able to contact us any time, which includes weekends and holidays. We have many channels to get in touch with us - several phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex issues or any matters that require longer time to analyze and resolve. Unlike a number of other web hosting service providers, our trouble tickets feature a warranted maximum reply time of only one hour, so no matter what your trouble is, it will be resolved in a timely manner and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you are able to take advantage of our 24/7 technical support services even on public holidays. All of your sites will be available all the time and so will we. With numerous connection options, you can select the optimal approach to get in touch with us and inquire about our solutions in case you don't have an account yet, or request assistance if you are already one of our customers. You can give us a call, have a chat with a live representative, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have 1-hour response time warranty, although it hardly ever takes more than 20 min to get assistance no matter the nature of the issue. With our customer and tech support services, we will be available for you when you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server
from our company, you'll be able to get in touch with us at any time using a number of channels and the maximum time that you will have to wait for a reply is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can support you with anything relevant to the applications that are pre-installed on the server. To contact us about a tech matter, you can open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of common questions or you would like to learn more about our hosting services before you order, you may also use our live chat or you could call one of the local phone numbers that we have in several countries worldwide. If you need assistance with third-party software that you are unable to deploy or manage effectively, you're able to add the Managed Services upgrade to your current package and our system administrators will assist you.