Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Solution Guarantee

  • Our customer help staff is on duty round–the–clock to attend to all your support requests. Every ticket you send to us shall be taken care of within up to 1 hour. If your case requires aid from an administrator, we’ll address the ticket to the technician on duty and will let you know that the situation is under control.

  • Top quality support service

  • Top–class Client Help And Support Service

  • Our client support Department will be on shift for you 24x7 to to handle all service demand tickets that you send to us. We offer customer support for all packages that are installed in advance on your machine. These include our in–house created Website Control Panel, the selected OS as well as the server management panel (with respect to the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • An exhaustive and frequently updated article base is incorporated into our in–house built Website Control Panel. It offers you quick tips on how to perform all of the main website control jobs. The Help zone gives you detailed how to articles and reviews and step–by–step video guides. You can reach the Help section by hitting the Help or Video buttons in the top right side of each Control Panel section.