A Sixty–Minute Support Ticket Response Time Guarantee
Each help request you submit to us will be attended to within maximum 60 min. If for any reason whatsoever your ticket or e–mail requires further assistance from a sysadmin, we will timely forward it and leave a comment to notify you that your case is being examined. If you make use of our Managed Servers package, any of the server administration services included there will be carried out at a time that is suitable for you.
An Exceptional Customer Support Service
If you need help while using our Website Control Panel or with any of the apps that we’ve preinstalled on the dedicated web hosting server on your behalf, you can reach the tech support staff anytime through the ticketing system. Plus, if you need help administering your dedicated hosting server, you can make use of the Managed Servers package, which includes OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting services, backup hard disk drive storage space, etcetera.
A User–Friendly Help Section
We have provided our Website Control Panel with an exhaustive knowledge base, which features detailed explanations of all its features and functions. Furthermore, we have shot detailed video tutorials that will further disclose to you how to perform a certain operation or resolve a typically encountered problem. All the instructional articles and the tutorial video clips are easily accessible from each Website Control Panel section via the Help and Videos buttons located in the top right corner.