A 99.9% Server Uptime
We’ve built our web hosting platform using dependable hardware components and significantly modified software. Our sysadmins have installed a customized version of Security–Enhanced Linux on each of our machines in order to ensure the highest level of safety and dependability. We’ve set up several denial–of–service prevention devices together with powerful firewall programs to make sure our network is impenetrable and safe.
All web hosting plans plans include a 99.9% server uptime guarantee. And regardless of which datacenter you choose, the guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also built our own internal network in all our datacenters. Everything is based on enterprise–grade hardware fabricated by Juniper. Plus, on each router, we’ve set up a firewall with an elaborate algorithm that will sift out all fishy requests.
Because of this, in all our data centers – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to reduce all potential risks with our cloud hosting plans and irrespective of the fact that our company offers outstanding tech support, there are occasions when the customer is simply not pleased with what we have to offer. Or he has to migrate to a more powerful hosting solution, like a VPS server or a dedicated server.
That is why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not fully happy, we will give you your money back.
24/7 Technical Support
We’ve cautiously chosen each individual member of our 24x7 support team so that we can offer you the best possible customer support service that you can get. Each one of our customer service technicians has lots of years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. Besides, they are available to you 24–7–365 – you will be able to contact them at any time and they’ll reply back to you ASAP.
Their average ticket response time is less than 20 minutes, whilst with other hosting firms you have to wait for days. Moreover, we offer a 1–hour response time guarantee. No matter what happens, your inquiries will be replied to within sixty minutes.